General terms and conditions of e-shop www.prohormones.eu
General provisions and definitions
1.1 General Terms and Conditions regulate the rights and obligations of the parties to the sales contract concluded by means of the server www.prohormones.eu between the seller (Star Trek sport and nutrition LTD, 20-22 Wenlock Road, London, N1 7GU, Company number: 10880135) and the buyer.
1.2 The rights and obligations of the parties to the purchase contract are governed by the legal regulation of the purchase contract pursuant to §588 in conjunction with §612 and Act no. 40/1964 Coll. Civil Code.
1.3 The Buyer shall mean a registered natural or legal person who has sent an electronic order processed by the trade system after his/her own authorization.
1.4 An electronic order is an electronic form sent, containing information about the buyer, a list of ordered goods from the e-shop offer and the price of these goods, processed by the shop system or an e-mail sent to the seller's address.
2.1 The condition for the validity of the electronic order is true and complete completion of all registration data required and particulars, including telephone contact.
2.2 All received electronic orders are considered a draft contract and are considered binding.
2.3 The purchase contract, on the basis of which the sale of goods is realized by the seller to the buyer, is based on a binding order confirmation in the system. The order confirmed by the seller by e-mail (or a part thereof) is considered binding for both parties if the conditions agreed at the time of confirmation are not breached and at the same time a relationship between the buyer and the seller arises. 2.4 The essential conditions are mainly the determination of the buyer, the content of the order (the exact specification of the goods and their number), the price for goods and transport, the method of delivery, and the method of payment.
2.5 The buyer will be regularly informed about the status of the order by email. The buyer can be contacted by the seller to confirm the order.
2.6 By confirming the order, the buyer declares that he/she is older than 18 years.
3.1 The Buyer has the right to cancel the order by email without giving any reason within 24 hours of sending it. After binding order confirmation only if the seller does not meet the agreed delivery conditions, or in agreement with the seller. If the confirmed order is cancelled, the buyer is obliged to pay the seller the damage caused by this action. The Seller shall exercise the right to claim damages mainly in the case of purchase of "on-order" goods, which had to be purchased at the Buyer's request or if demonstrable costs have already been incurred in connection with securing the goods. Cancellation fee can be up to 75% of the total price of the order.
3.2 The Seller reserves the right to cancel the order or its part in the following cases:
- in the case of a cash on delivery order, it was not possible to confirm the order (wrong telephone number, unavailable, does not reply to e-mails, etc.)
- if the buyer has not previously taken over the goods or otherwise breached the terms and conditions,
- the goods are no longer manufactured or supplied or the supplier has significantly changed the price of the goods.
In the event that any of these situations occurs, the Seller will immediately contact the Buyer to agree on further action. If the buyer has paid part or all of the purchase price, the amount will be transferred back to his account or address within 15 days.
Withdrawal from the contract of sale
4.1 The Buyer has the right in accordance with Act no. 102/2014 Coll. on the protection of consumers in the sale of goods or provision of services under a distance or off-premises contract of the seller and amending certain laws (hereinafter referred to as the “Consumer Protection Act”) to withdraw from the purchase contract within 14 working days of receiving the goods . If this right is exercised, the Buyer is obliged to comply with the conditions and procedure specified in 4.2 of GTC.
4.2 In the event of withdrawal, the contract is cancelled from the beginning and the buyer returns the goods to seller or vice versa. If the buyer decides to withdraw from the contract within the period specified in 4.1, he is obliged to observe the following conditions:
- Contact the Seller with a request for withdrawal, indicating the order number, name and surname, date of purchase, and account number or refund address,
- if the buyer has already received the goods, he/she will send it back to our address listed in the contact section under the following conditions:
- the goods must be in the original undamaged packaging (with undamaged protective foil)
- the goods must not be used
- the goods must be undamaged
- the goods must be complete (including leaflet, etc.)
- send an invoice together with the proof of purchase 4.3 Subject to the conditions set out in point 4.2, the Seller shall send the money for the goods to the Buyer's account no later than 14 working days after the physical receipt of the goods.
4.4 Goods must be sent by registered mail and insured, as the seller is not liable for its possible loss..
4.5 The buyer has no right to withdraw from the contract within the meaning of § 7, Sec. 6e of the Act on Consumer Protection (sale of goods enclosed in protective packaging, which is not appropriate to return for health or hygiene reasons and whose protective packaging was broken after delivery).
4.6 The cost of returning the goods shall be paid by the Buyer.
4.7 The Buyer shall bear any loss of value of the goods caused by its use beyond what is necessary to establish the functionality and characteristics of the goods.
5.1 The price of the goods represents the price including 20% VAT. The shipping and packing charges are specified in Article VI.
Shipping and packing
6.1 Transport is provided by a courier company Zasielkovna.
6.2 Shipping and packing charges for deliveries to the territory of the Member States of the European Union or other countries are determined individually, based on the weight of the package.
6.3. The shipping price includes VAT and is determined from the resulting order amount after all discounts.
6.3 The Seller may ship the goods immediately available to the Buyer and deliver the remainder of the order additionally within the statutory period, provided that the Buyer will not be charged for any additional shipping other than that included in the Order.
7.1 Deliveries of the subject of performance (ordered goods) will be dispatched as soon as possible according to the availability of products and operational possibilities of the seller.
7.2 Each customer is informed of any changes in the order status by email. The customer can check the order status after logging in the system.
7.3 The goods are delivered by courier service to the address stated by the buyer in the order. The goods shipment always contains a delivery note. The invoice will be delivered either with the delivered goods or within two weeks of delivery of the order. 7.4 Ownership of the Products shall pass to the Buyer upon its receipt and payment of the purchase price. 7.5 We deliver the goods to other EU countries in addition to the territory of the Slovak Republic. 7.6 Delivery of goods outside the territory of the Slovak Republic is performed on the basis of prior consent and mutual written consent of the price for shipping and packing and eventually any other terms of delivery between the buyer and seller.
Article VIII. Payment options
8.1 We offer following payment options:
Article IX. Warranty conditions and Claim Procedure
9.1 This Claim Procedure applies to goods purchased from the Seller and whose claim was made within the warranty period of 24 months from the date of purchase of the goods. 9.2 An invoice (sales receipt) shall be sent to the Buyer no later than two weeks after the delivery of the goods, which shall also serve as a guarantee document for each goods purchased from the Seller. 9.3 Upon receipt of the goods, the Buyer shall check the following:
- whether it is a product that has been ordered (if it is a product that has not been ordered, do not unpack, open, otherwise it will not be possible to replace it),
- whether the product is intact, i.e. whether there are any obvious defects andwhether the correct quantity of ordered goods was delivered,
9.4 The warranty does not cover defects of the goods caused by improper use, storage or damage of the goods by the buyer. The packaging and contents of the product must not be mechanically damaged (mechanical damage means such damage to the product that could not be caused by normal use of the product for the purpose for which it was manufactured). 9.5 The Buyer is obliged to claim the claimed goods under the above conditions at Seller's address.
Article X. Responsibility for errors on www.prohormones.eu
10.1 The Seller warns that the information provided on www.prohormony.sk is in part taken from third parties, may contain inaccuracies and may be updated without notice. 10.2 The Seller may change the products and services described on his website at any time without prior notice and does not guarantee the accuracy of their content. 10.3. The Seller shall not be liable to another party for direct, indirect or extraordinary damages caused by the use of information from his own or linked websites. 10.4 The Seller reserves the right to change and supplement these GTC and the claim conditions without prior notice to the Buyer. In the event of a change in the GTC or the claim conditions, the entire purchasing process is governed by those GTC which were valid at the time of sending the order to the Buyer and these are accessible on the Seller's website.
11.1 When collecting personal data, the Seller shall be governed by Act No. 122/2013 Coll. on the protection of personal data and on amendments to certain laws (hereinafter referred to as the “Act”) in information systems. The seller respects the privacy of the buyer. The personal data provided is protected from misuse and will never be disclosed to a third party. 11.2 By using this e-shop, the buyer agrees to the collection and use of information about the buyer and his purchases under the conditions set out above. By registering the buyer, the buyer automatically agrees that he/she can be informed of the news about the e-shop by e-mail or telephone. If he/she no longer wishes to receive this information, he/she can stop subscription at any time by e-mail. 11.3 The Seller reserves the right to withdraw from the security guarantee in the event of an attack by an unknown perpetrator (hacker). Only in this case the above data manipulation rules do not apply.
Article XII. Final provisions
12.1 These General Terms and Conditions shall apply as stated on the Provider's website on the day of sending the electronic order, unless expressly agreed otherwise between the two parties. 12.2 By sending an electronic order, the buyer accepts without reservation all the provisions of the "General Terms and Conditions" in the version valid on the day of dispatch of the order. 12.3 The Buyer declares that he/she has read and agreed to these General Terms and Conditions before completing the order. Notwithstanding the other provisions of the Contract, the Seller shall not be liable to the Buyer for lost profit, loss of opportunity or any other indirect or consequential loss due to negligence, breach of contract or otherwise. In the event that any of the provisions of these Terms and Conditions are found to be invalid or unenforceable, in whole or in part, to the competent authorities of the Slovak Republic, the validity and enforceability of the other provisions and the remainder of the relevant provision remain unaffected. 12.4 The sale of goods via e-shop www.prohormony.sk is not under the jurisdiction of the Slovak Republic, but is governed by United Kingdom law system. 12.5 Relations between both parties not governed by these "General Terms and Conditions" shall be governed by the relevant provisions of applicable United Kingdom law.